Return and Cancel

Return Policy


Your purchase can be returned for exchange or refund provided that the merchandise is in its original packaging, saleable condition and is returned with the original invoice/receipt.  Returns without the original receipt will be made at Candid Auto Parts’ discretion.



Regular Stock Product Returns


Regular stock products can be returned within 30 days of purchase to Candid Auto Parts in their original packaging and in saleable condition.  There is no restocking charge when returning regularly stocked items.



Special Order Product Returns


Special order products can only be returned to Candid Auto Parts within the time limits stated at the time of purchase, in saleable condition and in their original packaging. 


All Special Order Products have a 25% restocking fee upon return, regardless of condition received.


Some Special Order Products are non-returnable.  In these cases, a Candid Representative will inform you prior to ordering and we will note any special rules or restocking fees directly on your invoice.



Non-Returnable Products


Candid Auto Parts will not accept returns on any electrical parts, electrical test equipment or sale/clearance items.



Core Returns


Cores can be returned in accordance with the above Regular Stock / Special Order guidelines providing that the core is in its original package and returned with the original receipt.  Damaged or missing pieces may result in no core refund.  Please return cores as soon as possible as core values do change.